Shipping & Refund Policy

If you have any questions, please email us at: hello@beautifullybalancedwellness.store

shipping

 Please allow a few days for your order to process (excluding pre-sales). Due to world-wide shipping delays that most shipping carriers are experiencing at this time, please be patient and allow an additional 1-3 days for expected delivery.

For international shipping, some countries and regions may require you to pay additional Customs/Duties and taxes so please check with your local customs office.

tracking a package

Once your order has been processed by the shipping carrier and you’ve received tracking information, the delivery of your package is no longer within our responsibility. Please contact USPS or UPS for any updates regarding the status of your shipment. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.

If a package has been returned to us due to an address error, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.

If a package has been marked as "Delivered" and your package is missing, please only contact your local post office to further inquire about the package’s whereabouts. We have also found that a package may say delivered but won't show up until the next day or two - this seems to be an issue from USPS that we have no control over. If your package still doesn't arrive, we can help provide any information you need in order to file a claim. 

Returns/Exchanges

All Castor Oil purchases are final sale.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged so that we can evaluate the issue and make it right.